Realtor.com: Concierge Service

• Challenge: Assist users in finding suitable properties and connecting with real estate agents.
• Solution: Realtor.com launched a chatbot to help users search for properties, schedule viewings, and connect with local real estate agents.
• Result: The chatbot improved lead generation for agents, provided users with a seamless property search experience, and increased the number of property viewings scheduled through the platform.

 

Domino's Pizza: The Domino’s Chatbot

• Challenge: Streamline the pizza ordering process and reduce wait times for customers.
• Solution: Domino’s created a chatbot that allows customers to order pizza through various platforms, including Facebook Messenger, Amazon Alexa, and their website.
• Result: The chatbot increased convenience for customers, boosted online orders, and reduced the burden on phone lines, leading to higher customer satisfaction and increased sales.

 

H&M: H&M Virtual Assistant

• Challenge: Improve customer service and assist shoppers in finding the right clothing items.
• Solution: H&M introduced a chatbot on their website and mobile app to help customers find products, check availability, and get style recommendations.
• Result: The chatbot improved customer service efficiency, increased online conversion rates, and enhanced the overall shopping experience by providing quick and accurate assistance.

Whole Foods: Whole Foods Recipe Bot

• Challenge: Engage customers by providing personalized recipe recommendations.
• Solution: Whole Foods launched a chatbot on Facebook Messenger that helps users find recipes based on ingredients, dietary preferences, and cuisine types.
• Result: The chatbot increased customer engagement, encouraged more frequent use of Whole Foods products, and provided a convenient way for customers to discover new recipes and meal ideas.